![]() ![]() So what does this mean for the people who use PayPal and other services? Those suits are tentatively being settled, but it’s doubtful they would have been the last. In 2010, two separate groups filed against it, alleging that the company violated consumer protection laws by holding funds for up to 180 days without explanation. While these problems are usually resolved within a few days, PayPal is also no stranger to class action suits. High-profile customers - from Minecraft developer Markus Persson to Regretsy’s April Winchell - have blasted its review policies and customer service, the latter after PayPal shut down a Christmas charity drive, kept a portion of the funds, and then attempted to freeze the account. But PayPal manages money rather than building consumer products, and it’s widely criticized by users. Valve, for example, introduced a similar change in August, barring its Steam users from suing collectively. In some cases, these clauses pose mostly an abstract concern for customers of a beloved company. ![]()
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